Terms and conditions

Part Payment Initiation

Clients opting for the part payment method must initiate the process through our customer representative via the live chat feature on our website, www.starrallyexpress.com. It is the client's responsibility to ensure timely communication with our representatives to arrange the payment schedule.

Payment Completion and Shipment Release

The release of the shipment is contingent upon the full settlement of the clearance fee, whether through part payments or a lump sum payment. Starrally Express reserves the right to hold the shipment until the total clearance fee, including any accrued storage charges, is paid in full.

Liability and Insurance

Any delay in initiating the clearance fee payment will result in additional storage charges for the space occupied by the shipment. These charges are accrued daily and will be added to the total clearance fee amount. Clients are advised to initiate payment promptly to avoid incurring these additional costs.

Dispute Resolution

Any disputes arising from these terms and conditions will be resolved through arbitration in accordance with the rules of the Shipping Laws and Regulations. The decision of the arbitrator will be final and binding on both parties.

Storage Fees

Proof of Payment:

All payment slips must be emailed to the company at support@starrallyexpress.com as proof of payment. Failure to provide proof of payment may result in delays in processing and releasing the shipment.

Cancellation and Refunds

Cancellation of shipment and requests for refunds must be made in writing and sent to support@starrallyexpress.com Refunds are subject to the terms of our refund policy, which can be found on our website. Please note that any storage fees accrued before cancellation will not be refunded.

Changes to Terms and Conditions

Starrally Express reserves the right to amend these terms and conditions at any time. Clients will be notified of any changes via email or through our website. Continued use of our services following such notification constitutes acceptance of the amended terms and conditions.

Testmonal

Jennifer Thompson Marketing Manager

I was in a bind and needed to make a part payment for my shipment due to unexpected expenses. Starrally Express was incredibly understanding and worked with me to set up a manageable payment schedule. They ensured my shipment was delivered on time despite the delay. Their flexibility and commitment to customer satisfaction are truly commendable!

David Carter, Small Business Owner

As a small business owner, cash flow can sometimes be tight. Starrally Express allowed me to make part payments for my inventory shipment, which was a huge relief. They even waived a portion of the storage fees due to my situation. Their leniency and support helped me keep my business running smoothly.

Emily Rodriguez Freelance Designer

I had some issues with my bank that delayed my payment. Starrally Express was very patient and understanding. They held my shipment and only charged minimal storage fees, even though the delay was on my end. I received my package in perfect condition, thanks to their exceptional service!

Michael Johnson Founder & CEO of XpeedStudio

During the peak of my event planning season, I had to delay the payment for a crucial shipment. Starrally Express was incredibly accommodating, allowing me to make staggered payments without any hassle. They kept me updated throughout the process and ensured my delivery arrived just in time for my event.